Cancellation Policy

Cancellation Policy — Metaltywears

At Metaltywears, we strive to provide a smooth shopping experience. Please read our cancellation policy carefully before placing an order.

1. Order Cancellation by Customer

• Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever is earlier.

• To cancel your order, contact our support team with your Order ID and registered details.

• Once the order has been shipped, it cannot be cancelled.

2. Cancellation After Shipment

• If the order has already been dispatched, cancellation is not possible.

• In such cases, you may refuse delivery or request a return after receiving the item (subject to our Return Policy).

3. Refund for Cancelled Orders

• If your cancellation request is approved, the refund will be processed within 5–7 business days to your original payment method.

• For COD orders, refunds will be processed via bank transfer or store credit.

4. Order Cancellation by Metaltywears
We reserve the right to cancel an order due to:

• Product unavailability

• Payment issues or failed transactions

• Pricing or listing errors

• Suspected fraudulent activity

If we cancel your order, you will receive a full refund.

5. Contact for Cancellation Requests
For any cancellation request or help, contact our support team through the Contact Us page or email us with your order details.